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FAQ's

Frequently Asked Questions

 

When will my order be shipped?

We strive to have orders processed within 24 hours and shipped out within one to three business days.

Do you guarantee shipping?

Unfortunately we can only guarantee what is in our control, and put our trust in the shipping providers, but cannot guarantee their performance.

What is the order cut off time?

Any orders that come after 12pm EST will be pushed to the next business day. We strive to ship all orders within 24 hours.  If we can't have it shipped within 1-3 business days, we will provide another alternative to your satisfaction.  Please note: During any holiday's expect a slightly longer shipping time. 

Do you sell products locally?

Our goal is to have our products in retail locations, barber shops and salons. If you know of a business or person who should, or would like to carry our products, please have them contact us.

Can I return my products?

You can return or exchange any unused or defective merchandise by mail. Returns made within 14 days of the order shipment date will be refunded to the original form of payment with proof of purchase. Returns made after 14 days of the order shipment date, will be subject to an online store credit code sent to the original order shipping address.